Jumia Express is a warehousing and logistics service which optimizes and improves the delivery experience for your customers. It allows you to put your best selling products in our warehouse so that our expert logistics team can fulfill your orders with lightning speed.
How does it work?
Jumia Express is effortless…
- Your items are stored at the Jumia Express Warehouse.
- We then pick, pack and ship each order directly to your customer.
Jumia Express promise:
- Jumia Express guarantees fast delivery.
- No commitment: Pay as you Go fees, and ability to leave Jumia Express whenever you want.
- Jumia Express is flexible: You can use Jumia Express for only your best selling or fast selling stock, and use drop-shipping for the rest.
- Jumia Express is an all-inclusive service, from packaging to return management.
How does it improve your Jumia experience?
Increased Sales due to:
- Better Visibility
- Higher Conversion Rate
- No Daily Order Limit
- Free shipping for customers
Simplify Your Operations by leveraging Jumia’s world-class warehousing & logistics:
- Optimized Warehousing & Personnel Costs
- No Drop-Shipping Process
- No Out of Stock Penalties
Benefits of using Jumia Express
Jumia Express has unparalleled benefits that can greatly increase your business on Jumia
How much does Jumia Express cost?
Starting 1st September 2022, Jumia will adopt a new progressive fee structure for storage fees. This fee structure allows a lot more flexibility and gives you complete visibility of your pricing.
Since the fee structure is progressive, you will be charged a storage fee based on how many days your product has been in storage. What’s more, Jumia express ensures that you get no charge for storage of items less than 16 days.
This means that if your inbounded items are sold in less than 16 days, storage is completely free no matter the size or category!
The longer it stays the more you pay so remember to put only your best and fastest selling products on Jumia Express to enjoy the maximum benefit!
How to Create a Jumia Express Request (Inbounding)
You can create an inbound request right from your seller center and begin the process of putting your products on Jumia Express. The process is simple:
- Create the Inbound Request
- Raise a Claim for the Request to be approved
- Book an inbound time slot
- Send your selected items to our warehouse
Watch the recorded training video below to see the process.
Is Jumia Express expensive ?
No. On the contrary, the Jumia Express pricing plan is both simple and affordable. Jumia Express aims to optimize your costs, allowing you to outsource and save on personnel expenses, storage and logistics facilities.
If I sell products with Jumia Express, can I still keep on selling via Drop Shipping ?
Yes. Jumia Express is 100% flexible: you can place part of your assortment on Jumia Express, whilst also maintaining additional stock via Drop Shipping.
Is there an insurance for my Jumia Express stock ?
Yes. By storing your products at the Warehouse, we acknowledge their good condition. If you consider they are not in a satisfactory condition at the point of return, we will make payment for the value of the product(s) depending on the damages.
If I join Jumia Express, do I need to provide more stock ? No. You select how much stock to deliver to the Jumia Express warehouse. We only require that you meet the mandatory minimum threshold so as to avoid out of stock items.
How can I follow my stock on Jumia Express?
As a Jumia Vendor you have access to Jumia Seller Center. Inventory related information including stock levels and sales performance is available via this platform.
What do I do when I receive a Jumia Express order?
Absolutely nothing, you don’t even need to confirm the order – Jumia handles the order process from end-to-end.
Do I receive Customer returns ?
No. Jumia will oversee the shipping and return processes, any failed / mis-delivered items will be returned to your inventory in the Jumia Express Warehouse. Only in the case of quality issues with the product, we will seek to return the item to the vendor.
Can I remove my stock from Jumia Express whenever I want ?
Yes, Jumia Express is a 100% flexible service. You can remove your stock at your convenience. Simply raise a return request via Seller Centre. You can expect the process to take up to 7 days.
Do you provide any training ?
Yes. You will have one compulsory onboarding if you are a new vendor.
And training and question sessions are organized every week, on Tuesday and Thursday. You just have to come to our office!