WE WANT TO MAKE A PROMISE TO YOU
We know the importance of cashflow on your business and having your items returned as at when due. Get your item delivered or returned within 21 days of “Shipped status”, or get paid.
Our Vendor Promise
Get your items Delivered to your customers
We will strive to deliver the order to the customer within 21 days from when the item was shipped at the drop off center
Get your items within 21 days
We will make your returns available for pick-up in 21 days after the date it was shipped to the customer.
... or get paid for these items
If we fail at this, we will pay you for the item(s). We will contact you to receive from you an invoice for the item(s). All invoices will have to be sent to Jumia within 14 days or the items will not be covered by the commitment anymore.
How do I get paid for items breaching the 21 day vendor commitment?
Seller support contacts you within a week past 21 days to request an invoice
Invoice should have:
- Tax ID No.
- Item description
- Cost of goods
- Your signature
Payment would be made within four (4) to seven (7) business days, days from when your invoice is received.
What is the process for lost items?
Items lost during shipment (picked up /dropped off & not shipped)
- A Carrier manifestor Handover Note would be required to make payment.
(For Jumia Express Vendors it will be a Good Receipts Note)
Items lost during returns Payment will occur either by:
- Seller center payout through ‘lost or damaged items
- Vendor support sends a claims report to be signed by you. Payment is made within four (4) to seven (7) business days of being recieved by Jumia
Please contact us by clicking on “Raise a claim” on seller center or
Call 01-888 1102 for more information!