- Where can you find the 360 Dashboard?
- You can find the 360 Dashboard in the Seller Center: Reports → Account Statements → My Dashboard
- What is the 360 Dashboard?
- The 360 Dashboard provides an overview of the status of your items processed by Jumia’s services, both during the delivery process to the customer and during the return process of the items to the seller.
- Forward delivery includes all items
that are handled by the Jumia’s
services to be delivered to the
customer.
- Return delivery includes all items
that are processed between Jumia’s
services after they were rejected by
the customer.
- In exception includes all items that
are exceptionally lost or in that get
any status that is not previously
mentioned.
- Export the data you need.
- With 360 Dashboard, you can click on an item status, and view some information about these specific items such as their seller SKU, their Order Confirmation Date and the Order Item Status.
4. Any questions? Don’t worry we are here to help you!
- Raise a claim on the Internet
- Ask an agent in a Vendor Drop-Off