Jumia Trainings

We’re excited to announce upcoming training sessions designed to enhance your knowledge and skills about most of our products and services. In the basic training, you will know the following:

Product-Specific Training

• New Product Upload: Training vendors on how to upload new products.
• Product Updates: Keeping vendors informed about updates, improvements, and bug fixes.
• Advanced Product Training: Providing in-depth training on specific product components or functionalities.

Technical Training

• Mabaya Training: Teaching vendors how to integrate Sponsored Products
• System Administration Training: Training vendors on managing and maintaining our system.

Process and Compliance Training

• Order Processing Training: Training vendors on order processing procedures.
• Shipping and Logistics Training: Providing training on shipping and logistics requirements.
• Compliance Training: Training vendors to be aware of and adhere to relevant regulations and standards.
• Order Returns: Training vendors on how to go about their returned products.

Sales and Marketing Training

• Sales Techniques Training: Teaching vendors effective sales techniques and strategies.
• Marketing Materials Training: Providing training on using and customizing marketing materials.
• Brand Guidelines Training: Ensuring vendors understand and adhere to your brand guidelines.

Practical Knowledge Training

• Customer Service Training: Teaching vendors how to provide excellent customer service.
• Problem-Solving Training: Training vendors on problem-solving techniques.
• Account Statement: Training vendors on how to manage their account statements.
• Seller Score: Teaching vendors about seller score