Content refers to text and/or images and is a vital part of ecommerce because it is essentially what represents the actual product the customer wishes to purchase. Good content is accurate, captures the imagination and leaves no question in the mind of a customer. That is what we seek to give customers and this is also why we have created the Content Value Added Service. See below for the two services we provide relating to Content.
CONTENT CREATION VAS
In order to maintain high quality content on our platform, we have set up a Value Added Service where we create top quality content for vendors at a fee. Vendors have two options to choose from:
1. Jumia Marketplace (Access to freelance designers to edit and/or design content for you)
2. Jumia’s in-house content creation service (Email : productionvas.mall.gh@jumia.com or Call : 0595163828)
With this service, we can either create new content from scratch for your store or rework and optimize already existing content to give it that spark it needs to attract customers. Our Content Creation Service promises:
– High Definition Product Images
– Keyword Rich Product Description
– Precise Product Categorization
See below for the fees for Content VAS
COUNTERFEIT QC VAS
As we have made abundantly clear through several means, Jumia has a strict policy towards selling counterfeit products. Our response is a resounding NO to any attempt to breach copyright law or market and sell any product that bears any resemblance to an original brand’s creation whether in name, registered pattern or logo.
As such, our Quality Control team does rigourous checks on our platform to ensure that we spot and penalize any vendor who proliferates the sale of counterfeit products. Currently, the spot fine is GHC1200 for each instance of a counterfeit item we discover on the platform.
To curb the situation of penalizing vendors with high charges due to products flagged for Counterfeit, we have introduced the Counterfeit QC VAS to you. When this service is requested, our Quality Control(QC) team checks the products(SKUs) specified by the vendor to ensure that there is no possibility for them to be flagged for counterfeit issues later.
To request for the service, Raise a Claim through Seller Center by selecting contact reasons below:
>> My Extra Opportunities: Jumia paying services
>> Jumia Studio
>> I have a request regarding Jumia Studio
>> Add an additional comment and an agent will contact to assist further.
Related fees:
>> GHC 86.41 for 25 SKUs to be QC’d (One Time)
>> GHC 172.83 for 50 SKUs to be QC’d (One Time)
>> GHC 345.65 for 100 SKUs to be QC’d (One Time)
NB: The Vendor will be required to provide a detailed list of the products/SKUs to be checked.
