OPERATIONAL TIPS TO MANAGE TECH WEEK

We want you to be very successful this year! So, let’s get you started with the preparation:

  • Stock up on Packaging Materials. Start ordering here to avoid last-minute rush!
  • Monitor your stock and assortment. Carry out a regular stock update and update them on seller center too.
  • Hire additional staff if needed to process orders in huge volumes.
  • Pick up your returns from the hubs so that we can prepare them and our warehouses for the upcoming campaign.
  • Improve your Seller Score to increase your sales during the event. It’s not too late yet! The higher the seller score, the higher the chances of sales. Click here for more information.
  • Boost your sales by subscribing to our services
  • Have you signed up for promotions already? If not click here
  • Are you up to date on our QC guidelines? If not click here
  • Be reminded of return pickup process, click here for more details.

 

FAQs

  • How do I raise a claim or Contact Vendor Support?
    • Simply click on the “RAISE A CLAIM” button at the top left corner of your seller center dashboard and fill the form with the required information or fill the form here.

 

  •  What are the timelines for order fulfillment?
    • Please ensure all orders is/are updated to “Ready to Ship” within 24 hours of the order dropping on your seller center and the item(s) are dropped off within 24 hours of you setting to ready to ship.
  •  Why do I need to drop off my items on time?
    • As always, we want to ensure your customers get their orders quickly. Vendors that drop-off their items on time will have a higher delivery success rate and will receive payment faster.
  •  Which drop-off hubs will accept large items?
    • Spintex station
    • Accra north-industrial station
    • Tema station

Please click here for more details

  •  I am out of packaging materials. How can I re-purchase?
    • Packaging materials can be purchased offline at all the hubs. 
  •  When will I get paid for delivered items during Tech Week?
    • We will be paying you a day after the end of your statement period. 
  •  I suspect that I have a duplicate order on my account, what do I do?
    • Do not cancel the order. If you do, you will have higher out-of-stock which could result in a daily order limit. Instead, process one of the orders while you Raise a Claim. The Jumia team will confirm duplicate order(s) on your behalf or cancel the order where applicable. You will then receive a call you back within 24 hours if the order is not a duplicate.
  •  I dropped off my package, but it’s not showing as shipped on Seller Center.
    • The warehouse team have adequate manpower to ensure that all orders are processed within 24 hours. If an item you dropped off is not processed by 7am the following morning, please Raise a Claim and attach the signed carrier manifest (proof of drop-off) and include the list of pending orders. We will respond within 24 hours.
  •  Why did the price of my item change?
    • Vendors that have been selected to participate in the Black Friday promotions may notice a change in the prices of their items starting at 12am on the first day of the Black Friday Campaign (2nd Nov. 2020). This price change is in line with your approved promotion price.
  •  Can I change the price of one of my items?
    • Yes, however, any price change that is greater than 30% from the previous price will require approval from the Jumia team. Until the price change is approved, the stock may be sold at the old price. If you are concerned about the time to approve a price change, please deactivate the SKU until the approval has been completed.
  •  What do I do when I have an API Error message?
    • For orders with API Errors, kindly Raise a Claim. We will send you a response within 24 hours.
  •  What can I do when my Bar-codes don’t scan?
    • Please reprint the invoice and attempt to drop off the next day. If the timeline for order fulfillment runs out and your bar-code is still not scanning, please Raise a Claim. The Jumia team will cancel your order to avoid any unwarranted penalties or charges.
  •  What do I do when my items fail QC?
    • Always ensure that the item being processed is the exact match of what was ordered. All attributes such as color, size, brand and specification should be an exact match to avoid failing the quality check. Items that fail quality check may be subject to penalty charges in line with our new & improved Smart QC process.
  •  What is the expected timeline for delivery of returned items to me?
    • Returns will be processed with all returned items routed to their hub of origin after 7 days.
  •  I have both Jumia Express and non-Jumia Express stock. Will I get a notification for Jumia Express orders?
    • No, on seller center, you will get notifications for non-Jumia Express orders only, for processing. However, you will be able to view all shipped orders (Including Jumia express).
  •  How do I get support when I have inquiries?
    • You can contact us by raising a claim via this link.