1. What are penalties?
As a Jumia vendor, you agreed with the attached Terms and Conditions to have the right to sell on Jumia (VARIABLE). If you don’t respect them, Jumia may apply a penalty to your account.
The objective of penalties is two-fold:
- Protect customers from receiving wrong items and being unsatisfied.
- Protect you from losing sales and potential customers.
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How to pay?
You don’t have to pay cash on penalty, fees will be directly retained on your Vendor Center Account.
Why do you pay?
- Quality Check fail penalty – applied when the product fails the Quality Check at the drop-off hub.
- Return penalty – applied when a customer returns back an item for a quality reason.
- Out of Stock (OOS) penalty – applied when OOS happened.
- Counterfeit – applied when you sell counterfeit products on Jumia.
Counterfeit penalty
3. Any questions? Don’t worry we are here to help you!
- Raise a claim on the Internet
- Ask an agent in a Vendor Drop-Off