- What is the validation process for new product creation?
Before putting your products online, we check their content and images to ensure they comply with our guidelines.
- How do you check the status of your new products submitted for creation?
A. To know if a product has been validated, go in your Seller Center Account and click on: “Products” → “Manage Products”.
Then please, check that all your submitted products appear on this page.
B. In case of rejection, your product is flagged with an X or a small triangle in the column “Visible“.
C. If the Quality Control (QC) has rejected one or several of your product, click on “Poor quality“ or “Rejected products” to find out the reason for the rejection.
In the column “Rejected reasons”, you can find all the reasons explaining why your products are not accepted by our content validation team.
D. Go to “Edit“ then “Edit details“ to correct the product details.
- Main rejected reasons.
You will find below the different rejection reasons:
- Image not in accordance with the instructions
- Not enough technical details
- Fuzzy image
- Duplicate product
- Product with a low Content Score
- Create a new product sheet
- Non-compliant description
- Formatting of the product description not respected
- No description
- Brand inserted twice in the title
- No image
- Creation of several variations (colors/dimensions/packs) in the same product sheet
- Wrong category
- Please create all sizes in the same product sheet
- Please respect the weight in kilogram (kg)
- Please translate the description into English
And those of the reasons that can lead to a financial penalty due to breaching counterfeit policy, please read them carefully to give yourself all the necessary chance to have your products approved without issue:
- Unauthorized item
- Product/Counterfeit brand
- Macaroon prohibited on the image (Price – Logo – Contacts…)
- Non-compliant brand
- Unauthorized price
4. Any questions? Don’t worry we are here to help you!
- Raise a claim through our online support tool
- Ask an agent in our Vendor Drop-Off