Returns
What is JUMIA return policy?
Jumia has a return policy of 7 Days, so customers can return the item for the following reasons within 7 Days.
1. The product is not the one ordered
11. The product is faulty
111. Counterfeit Item
What is the timeline to receive my delivery failed items?
You will get the return of your delivery failed item between 7days (Minimum) and 30days (Maximum). You will have 21 days after receiving a notice to collect the item, beyond which the item will no longer be available to you. If a returned item was not made available for collection within 30 days from when the return item was shipped, you will be notified to send an invoice so that we can pay you the value of the item less commission
How will I know when my returns are available?
An email or SMS will be sent to you.
I received a mail that my return is ready but I am out of town, can I send a representative to pick up on my behalf?
Yes you can, the representative should have a valid ID and would need to come along with your Jumia ID card.
Can I pick up returns on Saturday?
Yes, you can pick up your returns on Saturdays:
Spintex Baatsona hub- 9am-2pm
Makola, SIC Mall – 9am-2pm
Roman Ridge, Ebony Junction – 9am-2pm
What do I do if my returns are damaged at the point of getting them at the warehouse?
You out rightly reject the items at the point of collection. Jumia would pay you the cost of the goods (selling price) displayed on the website less the commission of the item.