B. RETURN ELIGIBILITY (Customer Type)
In line with our return policy, in case a buyer returns an eligible product after he discovered a defect on it (within 15 days), that product will be returned to you in that condition without any possibility of compensation if we have determined that you —via that product— were responsible for not meeting the buyer’s expectations.
On the contrary, if the customer is determined as responsible but his refund was already initiated, we will return the product to you and compensate you accordingly with the level of damage to your product. That compensation can vary between 20 to 100% depending on if it was a slight defect on your packaging or if the integrity of the product was hardly affected.
HERE
What are my responsibilities as a vendor?
For all the above to seamlessly work in a tri-beneficial way for your buyers, you and JUMIA, you are required to abide by the following:
- Ensure to only process quality products through the Jumia network
- Always ascertain you are processing the right product (as per your buyer’s expectation)
- Always keep track of your products’ returns and have them collected ad hoc within 7 days (or ultimately 21 days)
- Failing to collect your parcels (RTV) within 7 days brings us to relocate them to a more spacious location —not necessarily where you usually process your orders— for an additional 14 days
- Failing to collect your parcels (RTV) after 21 days brings us to forfeit and dispose of them
NB:
As indicated in our Vendor Return and Forfeiture policy and instructed by the law, we cannot make any profit from goods that do not belong to us. Hence, forsaking your items with us —by not collecting your returns (RTV) within 21 days— can only lead to us disposing of them with no chance of compensation afterward.